Refund and Returns Policy
Thank you for shopping at helaro. We appreciate your business and want to ensure you are satisfied with your purchase. This policy outlines the terms and conditions for refunds and returns.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable Items
Certain types of items cannot be returned, such as perishable goods, custom products, and personal care items. Please get in touch if you have questions or concerns about your specific item.
Return Process
To initiate a return, please contact us at [email protected] or +1 (623) 242-7920. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once we receive your item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Sale Items
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at [email protected] and send your item to: 4185 East 20th Street, Phoenix, Arizona 85069, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (623) 242-7920
- Address: 4185 East 20th Street, Phoenix, Arizona 85069, United States
- Website: https://www.helaro.store